COMPLAINTS POLICY
Beth Davies Coaching | www.bethdaviescoaching.co.uk
Last updated: 06 April 2026

OUR COMMITMENT

At Beth Davies Coaching, we are committed to providing a high-quality, professional, and supportive coaching experience. We take all feedback seriously and aim to resolve any concerns promptly and fairly.

If something has not met your expectations, we encourage you to let us know so that we can address it and, where possible, put things right.

HOW TO MAKE A COMPLAINT

If you have a complaint, please contact us in writing in the first instance:

Email: beth@bethdaviescoaching.co.uk
Post: Beth Davies Coaching

Please provide the following information to help us investigate your complaint effectively:

– Your name and contact details
– A clear description of your complaint
– The date(s) the issue occurred
– Any relevant correspondence or documentation
– What outcome you are hoping for

WHAT HAPPENS NEXT

Step 1 — Acknowledgement
We will acknowledge receipt of your complaint within 5 working days of receiving it.

Step 2 — Investigation
We will carry out a thorough and impartial review of your complaint. We may contact you during this time to request further information or to discuss the matter.

Step 3 — Response
We will provide you with a full written response within 28 days of receiving your complaint. If we are unable to respond within this timeframe, we will write to explain why and give you an expected date.

Our response will set out our findings and, where appropriate, what steps we will take to resolve the matter.

IF YOU ARE NOT SATISFIED

If you are not satisfied with our response, you may request that your complaint be reviewed further. Please write to us explaining why you remain dissatisfied, and we will carry out a further review, responding within 14 working days.

If you are still not satisfied following this review, and your complaint relates to a breach of our professional or ethical obligations as a coach, you may wish to contact the professional body under which Beth Davies is accredited:

REPS – Register of Exercise Professionals https://repsuk.org/

COMPLAINTS RELATING TO DATA PROTECTION

If your complaint relates to how we have handled your personal data, you have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

CONFIDENTIALITY

All complaints will be handled with the utmost confidentiality. Information relating to your complaint will only be shared with those who need to be involved in the investigation and resolution process.

KEEPING A RECORD

We keep a record of all complaints received and their outcomes. This helps us to identify patterns, learn from feedback, and continuously improve the quality of our services.

UPDATES TO THIS POLICY

We may update this Complaints Policy from time to time. The date at the top of this page will reflect the most recent version.