Privacy Policy

WHO WE ARE

Beth Davies Coaching is a health and wellness coaching business operated by Beth Davies. Our website is www.bethdaviescoaching.co.uk.

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Beth Davies is the data controller for personal information collected through this website.

If you have any questions about this policy or how we handle your data, please contact us at:
Email: beth@bethdaviescoaching.co.uk

WHAT INFORMATION WE COLLECT

We may collect and process the following personal information:

Contact information — your name, email address, phone number, and any other details you provide when you fill in an enquiry or contact form.

Booking and session information — details about the coaching services you enquire about or book, including any health and wellness goals or background information you choose to share.

Payment information — when you make a payment through our website, your payment details (such as card information) are processed securely by our third-party payment provider. We do not store your full card details on our systems.

Communications — any messages you send us via email, contact forms, or other means.

Technical data — information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit. This is collected automatically via cookies and similar technologies.

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

– To respond to your enquiries and communicate with you about our services
– To process bookings and payments for coaching sessions
– To deliver coaching services to you
– To send you administrative information, such as booking confirmations or appointment reminders
– To improve our website and services
– To comply with our legal and regulatory obligations
– To send you marketing communications, where you have given your consent to receive them.

OUR LEGAL BASIS FOR PROCESSING YOUR DATA

Under UK GDPR, we rely on the following legal bases:

Contract — processing is necessary to fulfil or prepare a contract with you (e.g., processing your booking and payment).

Legitimate interests — we process some data to run and improve our business, provided this does not override your rights (e.g., responding to enquiries, improving our website).

Legal obligation — where processing is necessary to comply with a legal requirement.

Consent — where you have freely given your consent, such as subscribing to our mailing list or newsletter. You may withdraw consent at any time.

SENSITIVE (SPECIAL CATEGORY) DATA

As a health and wellness coaching business, you may choose to share information relating to your health, wellbeing, or lifestyle. This is classed as special category data under UK GDPR and is treated with the highest level of care. We only process this information with your explicit consent and solely for the purpose of delivering our coaching services to you.

WHO WE SHARE YOUR DATA WITH

We do not sell or rent your personal information to third parties. We may share your data with:

Payment processors — to securely process payments made through our website (e.g. Stripe, PayPal, or similar). These providers have their own privacy policies and are compliant with applicable data protection law.

Service providers — trusted third parties who assist us in running our business (e.g. email platforms, booking software, website hosting). They are only permitted to use your data to provide services to us.

Legal authorities — if required by law or to protect our legal rights.

COOKIES

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies — necessary for the website to function properly.
Analytics cookies — to understand how visitors use our site (e.g. via Google Analytics).
Marketing cookies — to deliver relevant content or advertisements, if applicable.

You can control cookies through your browser settings. Disabling certain cookies may affect how the website functions. A full cookie notice may be displayed when you first visit our website.

HOW LONG WE KEEP YOUR DATA

We retain your personal information only for as long as necessary:

– Client records: retained for 7 years following the end of our coaching relationship, in line with standard business and legal requirements.
– Enquiry data (where no services were provided): up to 12 months.
– Payment records: as required by HMRC and financial regulations (typically 6 years).
– Marketing data: until you unsubscribe or withdraw consent.

YOUR RIGHTS

Under UK GDPR, you have the following rights:

Right to access — you can request a copy of the personal data we hold about you.
Right to rectification — you can ask us to correct inaccurate or incomplete data.
Right to erasure — you can ask us to delete your data in certain circumstances.
Right to restrict processing — you can ask us to limit how we use your data.
Right to data portability — you can ask us to transfer your data to another provider.
Right to object — you can object to processing based on legitimate interests or for direct marketing.
Rights related to automated decision-making — we do not make automated decisions about you.

To exercise any of these rights, please contact us at beth@bethdaviescoaching.co.uk. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

DATA SECURITY

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payments are processed through encrypted, PCI-compliant payment gateways.

TRANSFERS OUTSIDE THE UK

Where we use third-party services that transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent update. We encourage you to review it periodically.